Privacy Hotel Helvetia Thermal Spa

Hotel in Porretta Terme (Bo)

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Information to the customer in accordance with current legislation about the protection of personal data (EU Regulation No. 679 of 2016), we want to inform you that the processing of your personal data is arried out correctly and transparently, for lawful purposes and protecting your privacy and your rights.

The processing is also carried out with the help of IT tools for the following purposes:

  1. to acquire and confirm your booking of accommodation services and ancillary services and

to provide the general requested services. Since these are necessary treatments for defining the contractual agreement and for its subsequent implementation, your consent is not required. In case of refusal to provide personal data, we will not be able to confirm the booking or provide the requested services. The treatment will cease on your departure, but some of your personal data may or must continue to be processed for purposes and methods indicated in the following points;

  1. to fulfill the obligation established in the “Primary law on Public Security ” (article 109 RD 18.6.1931 No. 773) which requires us, for public security reasons, to communicate to the Police Headquarters the clients personal information staying at the hotel, according to methods established by the Ministry of the Interior (Decree of 7 January 2013).

Bestowing the data is mandatory and does not require your consent, and in case of refusal we will not be able to host you in our hotel. The data acquired for this purpose are not stored by us, unless you consent it as foreseen in point 4;

  1. to comply with current administrative, accounting and tax obligations. For these purposes, the processing is carried out without the need to acquire your consent.

The data are processed by us and our representatives, and are disclosed outside only in fulfillment of legal obligations. In case of refusal to provide the data necessary for the afore-mentioned obligations, we will not be able to provide the requested services. The data acquired for these purposes are stored by us for the time established by the respective regulations (10 years, more over in the case of tax assessments);

  1. to speed up the registration procedures in case of subsequent stays at our hotel. For this purpose, after obtaining your consent, revocable at any time, your data will be kept for a maximum period of 5 years and will be used when you will be our guest again for the purposes referred to in the previous points;
  1. to receiving messages and telephone calls addressed to you during your stay. For this purpose, your consent is required. You can withdraw your consent at any time.

The treatment will cease at your departure;

  1. to send you our promotional messages and updates on rates and offers. For this purpose, after obtaining your consent, your data will be kept for a maximum period of 2 years and will not be disclosed to third parties.

You can withdraw your consent at any time;

  1. For the protection of people, property and company assets some areas of the structure will be subject to the video surveillance system, identifiable by the presence of appropriate signs.

For this treatment, your consent is not required, as it pursues our legitimate interest in protecting people and property from possible aggressions, thefts, robberies, damage, acts of vandalism and for fire prevention and job security reasons. The recorded images are deleted automatically after 24 hours. They are not the object of communication to third parties, except in cases where it is necessary to adhere to a specific investigation request by the judicial authorities or judicial police.

We also want to inform you that the European Regulation recognizes you rights, including the right of access and rectification, or cancellation or limitation or opposition to processing, as well as the right to data portability, if and as applicable (articles to be 15 to 22 of EU Regulation No. 679 of 2016). You can also lodge a complaint to the supervisory authority, in accordance with the procedures established by current legislation.

For any further information, and to assert the rights recognized by the European Regulation, you can contact:
Data controller: HOTEL HELVETIA THERMAL SPA S.r.l. based in Alto Reno Terme, Piazza Vittorio Veneto 11, Postal Code 40046 Email